15-20 hours per week
The Information Technology Level 1 Help Desk Technician program provides you with the essential skills and certifications required to excel in an entry-level IT Help Desk role. The bundle consists of CompTIA A+ and Customer Service Representative Exam Prep, which prepares you for the corresponding exams. By the end of the program, you’ll know how to diagnose and repair hardware and software issues, install and configure operating systems, and provide top-notch customer service.
Upon completion of the program, learners will be prepared to take the CompTIA A+ 220-1101 and CompTIA A+ 220-1102 and HDI Customer Service Representative (HDI-CSR) certification exams.
PROJECTED GROWTH OF COMPUTER OCCUPATIONS
NUMBER OF IT SUPPORT SPECIALIST JOB OPENINGS PER YEAR
AVERAGE HOURLY WAGE FOR EARLY-CAREER COMPUTER SUPPORT SPECIALISTS IN INDIANA
U.S. Bureau of Labor Statistics
The median annual salary for computer support specialists in Indiana is $60,110.
-U.S. Bureau of Labor Statistics
Ready to begin your career journey or have more questions? Connect with a Workforce Training Specialist today!