Help Desk Institute Customer Service Representative
The Customer Service Representative Exam Program will equip you with the skills and knowledge needed to excel in the role of a customer service professional. This course focuses on the core duties and responsibilities of a customer service representative, providing you with a comprehensive understanding of product and service information, problem resolution techniques, and effective communication strategies. Through a variety of exercises, hypothetical interactions, and assignments, you’ll practice and refine your skills. Our goal is to help you learn how to get a job in customer service and to prepare you to become an outstanding team member who can contribute to the success of any business.
At the conclusion of this course, you’ll be prepared to take the Help Desk Institute (HDI) Customer Service Representative (CSR) Exam.
PROJECTED GROWTH OF COMPUTER OCCUPATIONS
NUMBER OF CUSTOMER SERVICE REPRESENTATIVE JOB OPENINGS PER YEAR
MEDIAN HOURLY WAGE FOR EARLY-CAREER CUSTOMER SERVICE REPRESENTATIVES
U.S. Bureau of Labor Statistics
In the state of Indiana, more than 54,000 individuals are employed in the customer service industry.
-U.S. Bureau of Labor Statistics
Ready to begin your career journey or have more questions? Connect with a Workforce Training Specialist today!